Privacy Policy

Effective Date: October 23, 2024

Welcome to Silk. This Privacy Policy outlines how Silk ("we", "us", or "our") collects, uses, shares, and safeguards personal information obtained through our website, our mobile applications, and other facets of our services (collectively referred to as the "Services"). We prioritize your privacy and are dedicated to protecting it.

1. Introduction

Silk values your privacy and commits to protecting your personal data. This Privacy Policy aims to inform you about how we manage your personal data as you use our Services and to inform you of your privacy rights.

2. Contact

Silk acts as the data controller for your personal data under this Privacy Policy. For any questions or requests, including those directed to our Data Protection Officer, please reach us via email at: info@silkdating.com

3. Information We Collect

Overview

To provide and enhance the Services, Silk collects personal data directly from you. Providing your personal data is voluntary but may be necessary for using our Services. Choosing not to provide certain information may affect your experience with our Services.

A. Information You Provide

Registration and Profile Information: This includes details such as your name, email address, phone number, gender, date of birth, location, and preferences.
Questionnaire Responses: Information you provide about yourself and what you're looking for in a potential match.
Financial Information: For access to premium services, payment processing is handled securely through Apple's App Store using StoreKit. We do not directly collect or store your payment information.
Communications: Includes correspondence with us, such as customer support interactions and feedback.

B. Subscriptions and Payments

All purchases and subscriptions are processed securely through Apple's App Store using StoreKit. By subscribing to our service, you agree to the following terms:

Payment will be charged to your Apple ID account at the confirmation of purchase
Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period
Your account will be charged for renewal within 24 hours prior to the end of the current period
You can manage and cancel subscriptions by going to your App Store account settings
All purchases are final and no refunds will be provided

Subscription Benefits:

Priority matching with intentional daters matching your preferences
Guaranteed 2-4 curated matches per week (8-16 matches per monthly membership period)

C. Information We Automatically Collect

Usage Data: Data on how you interact with our Services, including device information, IP address, and log files.
Cookies: We use cookies to remember login status. You can manage cookie preferences through your browser settings.
Crash Analytics: We use Firebase Crashlytics with default settings to help us improve app stability and performance.

4. How We Use Your Information

To deliver and improve our Services.
To personalize your Service experience.
For matching purposes, including the use of Large Language Models (LLMs) to assist in the matching process and identify compatible partners within our platform.
To fulfill legal obligations.
For internal analytics and market research.
To enforce our terms and safeguard our operations.

5. Sharing Your Information

Your information may be shared with:

Service Providers: Including Railway for data storage, Apple's App Store for payment processing, and Firebase Crashlytics for app performance monitoring.
Legal and Compliance: To respond to legal processes or meet legal requirements.
Business Transfers: In scenarios of a merger, acquisition, or asset sale.

6. Data Security

We employ security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data at rest, the use of SSL for server communications, password encryption in our backend, and JWT tokens to authenticate all API requests.

7. Data Retention

Your personal data is retained only as long as necessary for the purposes it was collected, including for legal, accounting, or reporting requirements. If you delete your account, most of your data will be immediately deleted. However, some data (such as questionnaire responses and pictures) may be retained for up to 30 days unless you specifically request their immediate deletion by contacting us at info@silkdating.com.

8. Your Rights

You have certain rights under data protection laws regarding your personal data, including the rights to access, correct, delete, or transfer your data, and to object to or restrict certain data processing activities. To exercise these rights or to request access to your personal data, please contact us at info@silkdating.com.

9. Children's Privacy

Our Services are designed for users aged 18 and above. We do not knowingly collect information from users under 18.

10. Cookies and Tracking Technologies

We use cookies to remember login status. Your browser can be set to refuse all cookies or to indicate when a cookie is being sent.

11. Changes to This Privacy Policy

Our Privacy Policy may be updated periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

12. Use of AI in Matching

We use Large Language Models (LLMs) to assist in the matching process. These models help us identify compatible users and potential matches among our members. This process is not fully automated; rather, it aids our human experts in providing better matches.

13. Data Breaches

In the event of a data breach that affects your personal information, we will notify you via email in accordance with applicable laws.

14. International Data Transfers

Our services are currently only available domestically within the United States.

15. Contact Us

If you have any inquiries about this Privacy Policy or our privacy practices, please contact us at info@silkdating.com.